Overview
What is Jira Software?
Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.
Best-in-class project management & coordination, & planning technology
Atlassian Architect
Essential software for a project development
TrustRadius Insights
My Verdict on Jira Software : Should you use it or not!
best for tracking everything
Extremely good on workflow monitoring and handy reporting tools
Jira - The Saviour of lazy people
Streamlining Project Management with Jira: A Quick Review of its Features and Capabilities
Jira Software - Agility with the simplest and most effective #1 ALM solution
Jira Software is capable of end to end product management
Hey guys! let's have an amazing review for this software.
- Problems addressed by this software:
1. Keeping the whole team in single …
Jira - Excellent Project & Workflow management tool
Amazing project manager tool!
Jira helps me do my job better and easier!
Awards
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Reviewer Pros & Cons
Pricing
Standard
$8.15
Premium
$16
Data Center
$44,000
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $81.85 per month 10 users
Product Demos
JIRA Project Management Tutorial for Beginners (2022)
The full overview: Roadmaps in Jira Software
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Jira Software?
Jira Software is a project management tool software used by agile teams and supports any agile methodology, be it scrum, kanban, or a team's own unique flavor. From agile boards to reports, users can plan, track, and manage agile software development projects. And since not every team works the same way, Jira Software allows teams to customize workflows, permissions, and schemes to match the unique needs of each team.
Jira templates also support use cases in enterprise marketing management, and projects to support operations, design HR, and enterprise marketing management.
With Jira Software, teams are able to:
- Track versions, features, and progress at a glance
- Re-prioritize user stories and bugs
- Estimate stories, adjust sprint scope, check velocity, and re-prioritize issues
- Estimate, track and report on story points; become more accurate
- Report on agile metrics to provide real-time, actionable data on team efficiency, quality, and overall performance
- Integrate with all the tools their dev team is already using, from the rest of the Atlassian suite (Bitbucket, Bamboo, Fisheye, and Crucible) to other popular developer tools on-premise or cloud (e.g., GitHub and Jenkins).
- Provide greater flexibility to curate which teams have access to which information with sprint and project-level permissions
- Flexibly tailor Jira tasks and their workflows to a specific team's use case
- Extend Jira with over 1,800 apps from the Atlassian Marketplace to fit any capability not provided by default
Jira Software Videos
Jira Software Integrations
Jira Software Competitors
Jira Software Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Windows, Mac |
Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(3247)Community Insights
- Pros
- Cons
Easy-to-use tool with minimal learning curve: Users have found JIRA to be an intuitive and user-friendly tool that requires minimal effort to learn. Several reviewers mentioned that they were able to navigate through the platform easily and quickly adapt to its features.
Seamless collaboration through integration with other tools: Many users appreciated JIRA's ability to integrate with various plugins and add-ons, enabling seamless collaboration across different teams and departments. This integration allowed for enhanced productivity by bringing together different tools into one centralized platform.
Flexibility of customization: The flexibility of JIRA in terms of customization was highly regarded by users. They mentioned being able to customize bugs, tasks, and stories based on the specific requirements of their projects. This flexibility helped them tailor JIRA to their unique project management needs.
Confusing and overwhelming user interface: Many users have expressed frustration with the confusing and overwhelming user interface of JIRA. They find it difficult to efficiently complete tasks due to a lack of intuitive navigation and cluttered design.
Complexity and difficulty in customization: A significant number of reviewers find JIRA's customization options to be complex and challenging. It often requires dedicated training to effectively navigate and utilize the software's customization features.
Limitations in reports, charts, and attachments: Users have reported challenges in sharing information within JIRA due to limitations in reports, charts, and attachments. These limitations hinder effective collaboration, communication, and data visualization.
Attribute Ratings
Reviews
(1-25 of 122)Atlassian Architect
- agile boards
- dashboards
- Jira Query Language
- Reporting
- Atlassian Marketplace of Apps
- Community for discussions and Q&A
- notifications with link to issues
- company managed projects vs team managed projects
- allows for duplicate names of entities - can get confusing
- administrators get too many emails - they are added to the watch list for every project they work on.
Essential software for a project development
- Bug tracking
- Bug analysis
- Task creation and tracking
- Kanban board
- Difficult to use for first time users
- Lack of demo, It would helpful if they provide info and demo while using
- Sharing comments in the ticket is kept hidden, it will be unknown and not useful for the most of users
Less appropriate in setup and first time use, because it seems difficult to understand the features and tools and setting up for the first time. Also, it is little expensive.
best for tracking everything
- tracking all stories
- tracking metrics
- tracking bugs
- tracking sprints
- creating dashboards for stakeholders
- many times Jira is in maintenance mode
- many times Jira is slow
- sometimes UI can be a bit confusing
Extremely good on workflow monitoring and handy reporting tools
- JIRA does particularly well on tasks and activities tracking.
- It allows users to easily incorporate supporting documents with various formats.
- Easy monitoring and summarizing and is also flexible on assigning and commenting on a task.
- Sometimes the software is unresponsive
- I also experiencing some bug occasionally
- Comments are viewed and order historically, hence it's difficult to have context if commenting on older comments
The scope of our use is at the team (department) level.
- Running sprints and tracking progress of roadmap, epics, story, task and subtask
- The user interface is great. It allows tables inside details, have common shortcuts and clean design.
- Can create custom dashboards and can view data in multiple ways
- Advanced access rights based on role
- Roadmapping can be improved to allow advanced roadmap in normal paid subscription
- Should allow to duplicate tasks for iOS, Android and Web instead of doing it manually
- The mobile app should allow bug reporting with just image screenshot and a single sentence and assigned to person.
- Problems addressed by this software:
1. Keeping the whole team in single and transparent track.
2. Helps in solving issues more efficiently.
3. Bugs tracking is more effective.
- Scope of use case:
1. It is very important tool in terms of software development lifecycle.
2. Helps in tracking bugs and overall enhancing the security features of our product.
3. It helps business in terms of reducing overall cost.
- Effective work visualization using Kanban board feature.
- Work-in-progress limit is very helpful for increasing overall work efficiency.
- Bugs, issues & story creation very easy using this tool.
- Some tools and features are not very user-friendly at first.
- Sometimes difficult and complex to configure.
- We will recommend some efficient learning community to be made to address this.
1. Jira software proved to be very powerful in terms of project management tool for tracking down issues and bugs.
2. It helps in creating issues, epics, stories, task & sub-tasks very easily.
3. Kanban board is one of the most effective tool for work visualization.
Scenarios where Jira needs improvement:
1. Some enterprise users found this tool to be difficult in terms of functionality.
2. New users find it difficult to configure at first.
3. Some UI changes recommended in terms of user-friendly aspects.
Jira - Excellent Project & Workflow management tool
- Workflow management
- Project management
- Task management
- Project Planning
- Issue & Bugs tracking
- Performanace
- User management
- Integration
- Templet for Project
Top tool to create or modify the software features
- For creating new PRs for new features
- Convey the idea for end user
- Include nitty gritty details of the required changes
- AI based matching with already existing tickets.
- Dedicated sections for particular category
- Auto text completion, text suggestion while creating the ticket
Go Agile in the right way
- Projects progress tracking.
- Tracking teams performance.
- well defined and easy to use tool.
- friendly and highly customizable.
- Creating custom reports could be complicated for non-technical people.
- Really basic add-ons shouldn't cost.
- Query requires dev language knowledge.
We rely on Jira Software to prioritize work across multiple groups inside the Engineering team who handle different aspects of the platform. Having cross-functional visibility is key to understand and track the workload being distributed across the backend and frontend teams.
- Customizability is impressive. Being able to establish automations and custom fields of all types helps when we need to build new templates to support different efforts.
- Integration into third-party apps like Git, Bitbutcket, and Zendesk helps streamline our processes and visibility across teams.
- Easily customizable dashboards are a huge help when it comes to analyzing the vast amount of data available in Jira Software.
- Bloated - the app has so [many] features and functionality that it tends to bog down from time to time.
- Expensive - Jira Software is by far one of the most expensive offerings out there.
- No dark mode support - it's 2021, we should have [a] dark mode.
- Nickle and dime features - Need to pay for common functionality like Git integration.
- Lack of automated alerts around metrics like ticket age, last update, etc.
It would also be great if Jira Software supported automatically sending an email notification to requesters when a ticket's last updated date gets to a defined period to prevent defect and task tickets from being forgotten.
Better tracking, traceability, agile view dashboards...
- Tracking Progress
- Agile
- Dashboard
- Issue Management
- Search Patterns for GRID data does not work.
- UI is too subtle and hence less interesting.
- Finding access groups for particular dashboard URLs is difficult.
Jira Software - the Swiss Army Knife of Software
- Release management
- Tagging
- Process flows
- Collaboration
- Bulk ticket processing
- Pre-built Dashboards
- Bulk ticket creation via import
- Automated reminders for stale tickets
Jira Software is a good task management solution for medium to large software teams
- Task tracking
- Notifications of new tasks and task updates
- Permission based boards and ticket updates
- Jira Software could use some UI updates for its dashboard
- Jira Software needs an archive feature for old projects
- Permission flow for users and projects is very convoluted and hard to manage
Jira Software has great features available to fulfill most of the technological needs
- Easy customization and integration with multiple applications as per end user requirements.
- Coding is easy for building and maintaining state of the art software.
- Workflow creation and management is great.
- Availability of software at multiple OS platforms.
- Manuals are not easily available for hard core coding and software builds.
Jira for Cross-Departmental Collaboration
- Customization - you can set up your Jira instance however you would like to meet your needs.
- Streamlines communication between teams. You can add multiple users across departments with different access.
- Filter and report to view the information you need. This was important for us in locating open bug tickets submitted by Support so we could stay on top of them.
- For someone using Jira for the very first time, it is not the most intuitive system. Maybe some more in-app tooltips would be helpful for users logging in for the first few times.
Jira Software allows quick management of your software backlog with tons of features!
For internal uses, it addresses the need for a central location for all IT tickets, as well as asset management. In addition to answering simple requests from employees - all hardware assets are managed in Jira. We setup a project where the tickets are each an asset and it's worked very well. In addition, using our internal management software (custom) we setup an integration which pairs each ticket logged with that asset.
Externally, the Jira system allows us to easily interact with readers who are having issues. The solid email ticket feature was the main attraction for using Jira for this.
- Manage tickets, whether with or without SLA.
- Manage projects using agile including a backlog.
- Managing tickets for users outside the system with the service desk feature.
- Management of the software is very difficult at times, although has improved.
- Ability to manage resources is really non-existent, there are some plugins but they are ALL buggy (I've tested them all).
- Better integration with Trello, would love to see this happen. Right now it's very clumsy.
Additionally, if you wish to manage the backlog using agile Kanban - the boards are excellent and can be customized for the team needs. Even has the great ability to style and add rules to flag items. That said, I'd love to see a better integration with Trello as that system's "boards" are much better quality and easier to use. I've got teams using both and Trello is always the winner.
This system can be tailored for other uses, such as storing a "database" of sorts like assets. However, it takes some setup but can work. Where it won't work is managing resources. Say you want to manage resources to ensure you have enough developers to cover future projects - with the current plugins it's VERY difficult. The integrations are always clumsy and get out of sync and the plugins are very slow. Finally, the data it provides is basically useless. You are better off using another tool outside Jira.
- Notification of changes - I appreciate the email notification when things have been updated in the tickets.
- The visual workflow is fantastic
- This might just be the way that we use it, but the ownership updates as the ticket progress can be a little clunky.
- I am not sure why on some tickets I can reassign to the next person and on others, I have to request that the assignment gets changed.
Review Jira software
So, the organization uses the Jira software for tracking, better vis[i]bility, for agile project management, customization of the activities and generate reports to check the amount of completion and remaining amount of work.
- It is being used for Bug, Story and Task tracking, whereas it also enabled the team for recording or even finding or tracking bugs.
- These are also being used as a product/project management tool and in turn allow the user when it comes to assignment of the tasks which would require attention.
- It also provides a flexibility of having a kanban board which gives the user with a better vis[i]bility of what has been done, what is in progress and what is still remaining.
- This software is also being used as a scrum software development which is giving one the scope to be fast paced as it has a fixed and focused iteration.
- There is also a flexibility for management as well as tracking of the projects that might support both the traditional as well as agile project management and gives a centralized and customization flexibility.
- There is also a feature enabled in Jira Software for generation of reports like that of the BurnDown Chart, Sprint Chart, Velocity chart etc.
- There are still room of improvements.
- When it comes to using Jira Software in Mobile Phone as web version or as mobile version, it doesn't give a great UI / User friendly experience.
- Follows some of the complex integration as well as migration from many of the different ALM systems.
- The reports being generated are not reusable.
- The UI in the application is a little cluttered and also the filtering is not very convenient to use.
2) This is used for an agile software development and provides a single centralized view of stories or bugs or reports that needs to be generated.
3) This is also used for integrating with different systems like Confluence, Outlook, Slack, Teams etc.
4) This is also highly customizable as it allows the user to create any sort of issue where they can customize the workflow for any of the requirement, and user can also customize the timeline, reports, fields etc.
- It helps with assessing burn-down
- It helps with assigning work to team members
- It helps with estimating time to complete projects and manage project work
- When looking at past work, Jira Software could benefit from a dedicated screen that displays all completed tickets by a specific person
- Jira Software could use a better mobile interface for quickly seeing tickets assigned to a specific person
- Integration with other software like Slack is nice, but a lightweight viewer to view tickets would be beneficial to the user
- Offers a variety of ways to create dashboards to view projects, boards, tickets, etc based on any number of personal preferences
- Can easily receive notifications regarding a project's progress when the ticket is updated by being a watcher on the ticket
- Offers a robust number of settings for a project board's tickets and how they can be created
- Is best suited for concrete, clear tasks to be assigned and doesn't work as well for more abstract, loosely defined projects
- To create projects with multiple steps, the use of Epics can become clunky and integrating dependencies into the process is not easily done
- It's not terribly intuitive and a new user of Jira Software likely will have a steep learning curve
- Notifications
- Tagging Users
- Category of activity
- Attachment size
- Need to Learn Advanced Features
- Sensitive to Mistyped keys
The best task management tool for your projects
- Extensibility through custom add-ons
- Highly configurable with all its major features
- Great integration with other Atlassian products
- Many features can be too overwhelming for new users
- Being very engineering centric increases complexity to non-technical users
Let Jira Software handle your issues
- Easy to create and use labels to distinguish types of tickets in IT projects
- Easy to track the status of tickets
- Easy to create dashboards for management on the status of IT projects
- Developers and analysts can see transparency of code versioning in Jira Software
- If Jira Software is used more efficiently with other interfaces (e.g., Service NOW), it can be a big win
Ideal roles to use Jira Software would be analysts and developers, not roles like HR management.
an Engineer's Review of Jira
- Adding a detailed description of the task
- Tagging different people for comments
- Adding pictures, documents etc.
- Often adding a picture needs several tries due to "failed" error messages
- Time tracking is very basic and can certainly improve
- The watching option does not always send an email notification with updates, even if it is set to do so
A reliable issue tracking system for an agile team
- Team collaboration
- Task management
- Third party integration
- Documentation
- Estimation
- Jira on premise allows to easily make mistakes avoidable with Jira on cloud
- Jira on cloud is faster to implement but restrictive compared to on premise